Guides

In-company Helpdesks

The Opportunity

Increase employee satisfaction and reduce cost-to-serve by using chatbots to answer HR, IT and facilities helpdesk enquiries.

In-company Helpdesks

Personalised Help for Employees

Give your staff personalised and accurate answers to their HR, IT and facilities management enquiries, helping them have more productive time at work.

Booking meeting rooms, checking holiday balances and resetting passwords are just a few of the simple helpdesk tasks that can be easily and quickly automated using a chatbot.

Improve Service Levels and Reduce Costs

Conversational AI powered chatbots can help reduce time spent waiting for agent availability, extend helpdesk opening hours and relieve pressure on helpdesk staff.

Provide enhanced support through commonly used channels such as Microsoft Teams, Slack, Facebook at Work, intranet and web chat.

Ensure that helpdesk staff time is spent on resolving the most complex cases using intelligent escalation from the self-service chatbot.

Chatbot Benefits

Rapid Resolution

Enable staff to self-serve to answer HR, IT and facilities management requests quickly.

Single Point of Contact

Unify multiple helpdesks in one chatbot to simplify employee experience and increase engagement.

Maximise ROI from Workplace Tools

Provide chatbot access using existing workplace systems and a familiar user interface.

Our Work and Solutions

Campus Concierge Bot

Enable students and staff to rapidly access services.

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Intelligent Customer Support Chatbot

Delivering legal, financial and business advice.

Read more