Our Services

Chatbots with IBM Watson

Expert implementation

We are specialists in creating solutions using IBM Watson and applied AI (such as Natural Language Processing) to deliver intelligent solutions using IBM Watson Assistant.

Improve customer experience & service

Chatbots powered by tools like IBM Watson can help your consumer choose their own service path. Whether a simple or complex task we can build intelligent, on brand, chat systems. These systems can hand over to a live human agent as required.

Drive cost reductions through automation

Using platforms like IBM Watson to drive automation can reduce the weight on your service team, allowing them to focus on real problems. Improving overall customer experience and saving operating costs for reinvestment.

The right solution for you

Chat Strategy

Opportunity mapping through to business case development.

Our experts can help you identify how conversational solutions can help your business.

Solution design

Once a concept is identified we'll validate it through user research and technical feasibility before full delivery.

We are experts in IBM Watson and open source solution design.

Production & deployment

Open source development of Chatbot, Virtual Assistant and Voice applications for B2C & B2B platforms.

Enterprise systems integration, full testing & QA management and deployment.

Measurement & Optimisation

Once live we can provide tools and support for ongoing optimisation.

Dashboard development for KPI tracking, data analysis, insight reports, features pipeline and A/B testing.

Reach your audience across leading channels

Consumer

Whatsapp
Whatsapp
Whatsapp
Alexa
Whatsapp
SMS
Whatsapp
Google Home
Whatsapp
Facebook Messenger
Whatsapp
Web Chat

Business

Whatsapp
Slack
Whatsapp
Microsoft Teams
Whatsapp
Facebook at Work
Whatsapp
XMPP
Whatsapp
Web Chat

Enterprise scale delivery

API development and integration to connect conversational tools and data with your existing tech stack.

User-led solution design

Key to our process is understanding your user needs so that we can design services that thrive. Our strategy, architecture, content design and testing services guarantee high quality results.

Proven agile process

Each project we work on is split into phases: pre-project, feasibility, foundations, design direction and evolutionary development. Our process has been developed from the DSDM Agile Project Framework. We invest heavily in agile training for our team and clients.

Open source experts

We've created an open source content management platform, OpenDialog, designed to address the needs of enterprise scale conversational interface projects. It works with the leading AI cloud platforms and conversational channels.

Get Started

We can help at any stage of your AI journey
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Business Strategy

AI Consultancy, planning and mentoring services

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Product Strategy

Solution development feasibility & concept testing

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Delivery

Technical & content development and integration

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Evolution

Optimisation and maintenance

Our Other Services