Local Government - Contact Centre AI
How Virtual Agents can reduce costs and improve service in local government
Conversational AI powered chatbots can help local government automate common contact centre enquiries. Dealing with out of hours enquiries means better service and lower contact volumes in-hours.
Improve call resolution rates
Contact Centre AI can improve call handing through virtual assistants and chatbots on websites and in mobile apps. High volume enquiries such as waste and recycling issues can be handled automatically, reserving agent time for more complex enquiries.
Deflect local government contact centre calls with chatbots
Virtual agents can be deployed both on your website and for voice contacts. More complex queries can be automatically escalated for resolution by a virtual agent.
Our services for Local Government
Strategy and User Experience
Our expert team will help you plan a solution that meets your needs.
Harness the leading tech
We work across a range of the leading technologies from Google Dialogflow to open source alternatives.
Virtual Agent Contact Centre AI
Our Virtual Agent solutions integrate with the leading Contact Centre platforms enabling live chat and agent assist.